Request account deletion

You can ask us to delete your account at any time. This page covers accounts in the "Kết nối vận tải" app, the "BTN Driver" app, and transport-partner accounts registered on the website.

How to send your request

1. In the "BTN Driver" app: open the Profile tab, scroll to the bottom and choose Delete account — this is the fastest route.
2. Email cskh@ketnoivantai.com with the subject "Account deletion request", including your registered phone number.
3. Or call the hotline 0988 692 980 during working hours and give your registered phone number.
4. We verify that you own the account before deleting it, so that nobody else can delete your account.

What gets deleted

• Your account profile: registered phone number, PIN and the personal details you provided
• Contact details saved to pre-fill your next booking
• Document photographs submitted when registering as a driver partner
• Order history tied to your account
• Your device's push-notification token, so the app stops sending you notifications

What we must keep

• Invoices and accounting records, kept for the period required by accounting and tax law
• Records of orders still in progress or with an unresolved complaint
• Anonymised data that can no longer identify you, used for statistics

How long it takes

We process the request within 7 working days of verifying that you own the account, and tell you once it is done.